Account Handler Review

my day to day role includes dealing with clients and meeting their demands and needs. I also speak to underwriters to get terms for contracts and liase with them about premiums. I also assist my manager with auditing within the team and ensuring we do not get BQM failures. I assist my ipswich and London team with their accounts.

I have learnt how to work being client faced and ways of communicating with underwriters and clients to get the best terms and premiums. I have learnt about the best type of communication to be used for different occasions and which is best with the positives and negatives of each.

I enjoy my day to day role with learning how to deal with different types of clients. I would like more of my own accounts as currently I do a lot of the auditing for my team and I would like to get more involved on the client side of things.

I do not feel the apprenticeship has been organised well. We have workshops with start before our contracted working hours. My skills coach also left the company after 1 meeting and my new skills coach has said she will not be available until June which will stall my apprenticeship and the grading profile.

My line manager is very helpful and supportive and is always there for me when I need it. However I do not feel like I have been supported much on the side of exams and with my grading profile from the growth company as talked about with my skills coach not being available so I can move level with this.

I felt like for LM1 and LM2 my tutor was very good and made the sessions fun and productive. When I needed extra support on a topic my tutor stayed with me to speak through it which I found very helpful. My training provider has not supported me as much on the side of the growth company with my skills coach being too busy for our meetings.

By studying LM1 and LM2, I felt these highly assisted me within my role because a lot of what I learnt in those books assisted me in the understanding of how business is run in my day to day role. I am now learning M92 and do not think this helps me in my role as much as LM1 and LM2.

There is social events which I have attended. There is a running club at my work also. There is professional networking events and they do these as a 'lunch and learn' where you attend during lunch time, have your lunch provided whilst learning at elements in the work place or the insurance sector.

Yes

I believe it is a good stepping stone for a career. I like how they pay for your exams and give you time to attend workshops during work hours. By getting qualifications, I believe it helps towards the future for what I decide to go into whether that is insurance or something else.

I would say, that it is a lot of hard work, you need to be prepared to put in the hours for your exams and coursework as these require time and effort to be passed. I would say it is a good company to work for, offering many benefits and a good company to start a career.