Retention Manager Review

• Use customer insight to drive improvements to ‘journeys’ increasing customer satisfaction and value. Act as a customer champion to help embed a customer focused approach across the business. • Ensure B2B journeys are compliant with licence conditions and policies. • Work across B2B to increase financial performance, NPV, customer numbers whilst optimising Opex. • Work with the sales channels to realise opportunities and support business goals including cash and debt targets. • Make the calls on operational trade-offs, relating to B2B Sales journeys, marketing and service activities.

I have just started the apprenticeship program but already am learning new skills to help in my current role. It is also refreshing my existing skill set and reminding me of tools and techniques I have not used for a while. Furthermore it is helping me to widen my internal network

I am really enjoying the program. Its nice to be able to focus on your own development. Sometimes you can overlook your development but being enrolled into a program means you are committing to completing the appropriate tasks within a given timescale so theres no putting your development at the bottom of the pile

The program is well organised and structured. The tutors are readily accessible and the support has been fantastic. Unfourtuntley the current environment does not allow for face to face meetings but the training sessions over skype have still been engaging and informative. Therefore I believe the programme is well structured and organised

The support from my employer has been great. To be honest being able to complete such a program has been fantastic. Not a huge amount else is required as I manage to complete the relevant study in my own time but if required I am sure my company would be supportive of me completing this in work time

I have not required a huge amount of support. Its been more around navigation of software, clarity of what needs to be done by when etc. So more around basic set up etc. Now I know where I am with this I am happy to complete the relevant training at my own pace

The qualification is giving me the appropriate skills and techniques to better perform my role. It provides the relevant toolls to better manage my work and perform my role. Its still early days but I am already learning new things which if I had not participated on this course I wouldn't have

There are not any extra curricular activities but I believe this is down to the current environment. I think there is future opportunity to allow the group to get to know each other better to help build a stronger network to support the group both during and after the apprentciship

Yes

A great company to work for which support you, your development and is a responsible employer. I have worked at E.ON for nearly 20 years and a lot of people who join don't leave. There is also great opportunity to further develop your career and move roles which is great

I would suggest people understand the industry, company and the nature of the market. Also know where you want to work and what you bring to the table. Bring passion , enthusiasm and commitment to the meeting and how you would add value. Think about how you would be different to others