Senior Executive Customer Relations Manager Review

I respond to complaints/escalations on behalf of the Group CEO and Board of Directors.

Yes - The option of the degree has broadened my knowledge/understanding of my business and allowed me to think differently.

The CMDA programme, I don't. The way the university manages itself and treats students is particularly poor.

Half and half. The structure is very rigid and has no flexibility.

Fantastic support. Given the time to study and supported along the way. The point of contact within Barclays in the Early Careers Team is dreadful, isn't up to date and shifts any blame or task back to the university.

Next to none.

It promotes you to think differently, but doesn't integrate into the role due to how the learning is presented. I understand my business better but that's because the assignments have required me to understand my business better.

Yes - Due to being in London in such a large office there's loads of opportunities but due to the high expectations from our Exec Office, doing this during a working day is difficult.

Yes

I'm well looked after, the perks are fantastic and in general it's a good place to work. However, working in head office is a different environment to a branch.

Let your personality shine through and any skills from other jobs/hobbies will be of benefit to the business.