Call Handler Review

by The AA

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Dealing with members' of The AA who have broken down and providing them with help/service to get them back on the road. Involves customer facing activities, handling payments, dealing with complaints and ensuring that the service provided is of the level we expect.

10/10

2. Have you learnt any new skills or developed existing skills?

I have vastly developed skills in all aspects of Customer Service.

10/10

3. To what extent do you enjoy your programme?

I enjoy the Apprenticeship very much.

10/10

4. How well organised/structured is your programme?

Extremely well structured.

10/10

5. How much support do you receive from your employer?

I feel very well supported within the organisation.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I feel very supported with regards to the work given for the qualification.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

8/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Fantastic employer with a lot to offer in terms of development.

10. What tips or advice would you give to others applying to The AA?

n/a