CSG Business Administration Apprentice Review

I liaise with people in the organisation to arrange meetings and write up agendas. In the meetings I take minutes and gather any actions and distribute this afterwards. I also help my team with optimising documents and spreadsheets so that data can be extracted more efficiently and so that it is user friendly. Part of my day is also gathering evidence towards my NVQ, this can include looking for emails that demonstrate good use of English skills and written communication.

I have learnt how to use the O365 package more effectively, one specific piece of that package that I have learnt is OneNote - this helps me take minutes more efficiently and stay organised. An existing skill I have developed is my presenting ability. As part of the apprenticeship we have regular cohort meetings, in which we are asked to create a slide and talk about it in the meeting, this has helped me feel more confident in presenting.

I am really enjoying the programme, the level of support provided is phenomenal. I have been placed in a really lovely team who are encouraging and are able to guide me if I am unsure of anything. The work I am being provided with is stretching and challenging without being unduly stressful.

The programme is really well structured, I am well aware of the timelines and what must be completed by each milestone. The tool being used clearly outlines the percentage of progress being made with each piece of work submitted. From the outset I was told how long each placement would be and if there have ever been reasons for changing the length of these I have been well informed.

The support received from my employer is outstanding, they have provided different levels of support and have ensured that there is a wide support network available. There are different people who are able to support with different problems. I am also encouraged to use the rest of the cohort as a support network which helps because we are all in the same position.

I have been assigned a talent coach who is available to help with any queries I have with any tasks set. My talent coach also conducts catch ups to check up on the progress I am making and to ensure I am feeling confident in the work I am producing as well as knowing what I need to do to prepare for any assessments.

The tasks assigned are relevant to my role and so I am able to apply the learning to my day to day role. There are also opportunities to consolidate the learning with assignment tasks so that the information within the learning isn’t just forgotten once the knowledge test is completed.

There are lots of out of hours activities to take part in. The cohort I am in are very social and so we spend time together relaxing and socialising together after work and at lunch. There are sports teams to join as well as networks which are essentially focus groups.

Yes

There is security in your role and apprentices are highly valued. The organisation genuinely wants its apprentices to succeed and thrive. There are clear pathways set out post apprenticeship so you can take charge of your future in the organisation. If you have special interests, these are taken into account so that you are able to gain the most relevant experience and knowledge.

The advice I would give to those looking to apply would be - be yourself, the people here are real people and are so genuine. Be patient, the application process can take time. Also, they are extremely supportive and are able to provide any reasonable adjustments you may require ay any stage of the application and through your time in the organisation.