Essential Banker Review

My role from day to day consists of servicing customers with their banking needs. This would involve small and large transactions over the counter. be it withdrawals or deposits, changing of personal details and answering other banking queries.

I have learnt how to manage my time effectively within branch and to be more proactive in terms of conduct and security. These skills I have picked up has made me more aweare of the variable dangers that the bank may face on a day to day and the imporatnce of following procedure.

I enjoyed the interaction I had with my Talent Coach from Knowledgepool. The coaches instill a belief in the candidate that I've never experienced before which gave me the confidence to achieve the grade I did.

The programme is well rounded in terms of the monthly comms witht the talent coach, the consistent testing of knowledge throughtout and the navigation of the website. I can see why the programme is valuable as it contains adjustments for many learning stlyes.

I recieved an adequate amount of support from Barclays. I was given one day a week dedicated for my studies during working hours and the rest was spent in my own time. The one day a week I spent studying in branch on some occasions distracted me as I was essentially on standby. Preferably I would have been less distracted inb my own environment.

Intially my talent coach provided me with alot of insight on how I should approach the programme. When my talent coach left the business, I was in a lull period during the handover. to which I didnt have much communication or support. It was soon picked up and handled professionally with my most recent talent coach.

It gives me enough confidence to interact with my customers on every level of banking. Conversations go alot further rather than just directing the customer to the right place. I feel in a much better place now i can provide customers with more information.

I was involved in a charity event (September 2019) to raise money for Brain Tumour. It It was a football tournament that involved all Barclays branches from the North-East Region. We also do a Tea and Teach which involves helping customers with digital banking needs and making me more aware of the dangers of fraud and scams.

Yes

Barclays will provide support for colleagues in any situtation. They have teams dedicated to colleague well-being. This dedication is evident when Barclays commits to a whole month and then some to help collegues feel in a better place.

I would say that there are plenty of roles that are provided by Barclays so don't commit to one. Working with a team within branch also feels like a family as so much of your time is spent with them. Some customer service experience is required but in terms of financial experience its not completely necessary but it does help.