Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Looking at upcoming check ins in the hotel and keep up with any requests. Check in all the days arrivals, follow all procedures. Chase up payments for group deposits on time and keep up with filing

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt different ways of how my company take each payment and how to do it confidently. I have learn how to confidently deal with different types of guests

10/10

3. To what extent do you enjoy your programme?

I enjoy working with my tutor and how our phone calls go. I like how she is always there when I am struggling with anything and she always gives me the confidence when I’m doing well

10/10

4. How well organised/structured is your programme?

On mylife system is tells you everything step by step in detail of what you need within the apprenticeship and it is helpful for me. It gives up mini quizzes throughout each section to help us lead to the big mock exam

9/10

5. How much support do you receive from your employer?

She is always messaging about how I am getting on and when I’m reading through my work, anything I miss or need extra work on, she acknowledges me

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

She has explained in detail everything I need to know from the apprenticeship and I know she is just a message/email away if I’m stuck

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It gives me more confidence on how to deal with customers in a certain way. And how to go above and beyond

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We do charity fundraisers which raises money and helps out community by doing cake sales or car boot sales

7/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

There always care for all their customers above and beyond. They focus so well on their brand standards so they know what they are getting from the service

10. What tips or advice would you give to others applying to Whitbread?

Make sure you ask as many questions about the role and ensure you are confident to talk to customers