Receptionist Review

by Whitbread

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Receptionist and duty manager. I am responsible for checking guests into the hotel and departing them on leaving. I deal with all front desk questions and when on duty manager shift also deal with any complaints that may arise. Banking, fire safety checks, breakfast shift duties etc.

10/10

2. Have you learnt any new skills or developed existing skills?

I’ve learnt to engage with guests and to handle complaints satisfactorily and have gained an insight into the business through stocks and the company co-pilot system

10/10

3. To what extent do you enjoy your programme?

I love it. My tutor Mary has been fantastic and has adapted the course to meet my needs through sending workbooks as I struggle to concentrate online.

10/10

4. How well organised/structured is your programme?

Very organised. Mary is very organised and shows me how far I have come and what will be the next module etc.

10/10

5. How much support do you receive from your employer?

My employer is very supportive

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I had extra support from Nyla who helped me refresh my mathematics and was very good. I have passed my Maths now which is a massive relief.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It is a reminder of what I have learned through the course which involves every aspect of the work that I do

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Excellent employer and really supportive management

10. What tips or advice would you give to others applying to Whitbread?

If you are a kind and conscientious individual and are willing to work as a team then it is definitely worth applying for work at Premier Inn. It is so good to have an employer that truly cares and supports staff.