Claims Handler Review

by Direct Line

Rating

2.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Call centre - take calls regarding motor claims and assist Customer/Third party insurer/Solicitors etc offer advice and complete admin.

    2/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Telephony

    2/10
  • 3. To what extent do you enjoy your programme?

    • Very little, The training providers are good

    2/10
  • 4. How well organised/structured is your programme?

    • Poorly organised

    2/10
  • 5. How much support do you receive from your employer?

    • Minimal

    2/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Cannot fault the Training providers

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • zero

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 1/10
  • 9a. Would you recommend Direct Line to a friend?

    • No

  • 9b. Why?

    • No training expect far too much

  • 10. What tips or advice would you give to others applying to Direct Line?

    • dont

Details

Level 2 Apprenticeship

Insurance & Risk Management

Glasgow

May 2020

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