Service Consultant Review

by Direct Line

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

helping customers with their motor insurance making sure everything is correct.

8/10

2. Have you learnt any new skills or developed existing skills?

Customer service skills, listening skills, prioritising skills.

9/10

3. To what extent do you enjoy your programme?

I enjoy the programme a lot due to having amazing work colleagues and being able to help customers when they need it. Also, learning about generic insurance helps to understand other departments and what they have to offer too.

9/10

4. How well organised/structured is your programme?

it is structured well as we get time off the phone to revise and get the support for the apprenticeship. As well we have meetings every month to keep on track and to see where we need to improve and how.

9/10

5. How much support do you receive from your employer?

I receive support from my employer as they give me time off the phone to revise my books for the apprenticeship and we have access to emailing other apprentices and our tutor when we need their support.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

They give me things to work on and areas to improve to help me achieve the best outcome possible. They give us monthly mock exams to see where we are and what needs improving which helps me to focus.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I get a better understanding of other departments and insurance areas as the book given helps to provide information not just in my insurance area but in others too that we off at Direct Line.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have Yamma where we can connect to others at Direct Line.

8/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

Lovely, professional place to work and you meet amazing people.

10. What tips or advice would you give to others applying to Direct Line?

Stay positive and professional but also understand that you can meet amazing people and become friends with your colleagues which makes things better for you. Just try to think positively.