motor insurance customer service Review

My role in the business consists of customer service for the customers. I come to work and I help customers to amend their existing motor insurance policy, I do this by changing there vehicles, address etc. My job role also consists of selling breakdown cover to the customers which I did not have any selling skills what so ever before I started with Direct Line.

I have learnt many new skills and developed on a lot of existing skills, I have been able to do this due to the training I got when I first joined, this helped me to develop on my communication skills and also customer service skills and I also learnt new sales skills which I didn't have before hand. I also know a lot about insurance now which I didn't know before hand.

I enjoy my apprenticeship a lot because it have enabled me to meet new people, learn what its like to work in a call centre as I have never done work like this it has always been face to face interaction with the customer that I had. I also enjoy the programme as it has really helped me to build on my confidence in talking to other people and also learn new things with I love to do.

My programme is structured good sometimes in some ways but not in the other, this is due to us being able to get the 3 and a half hours a week to do our study time and also do mocks and course work but in other ways they are really poor due to me and all the other apprentices finding out we were doing level 2 6 months into the course when we were told from the beginning that it was a level 3 course.

I get really good support from my team leader as she is also making sure that we have done the apprenticeship work for our trainer and also making sure that we are okay with the work we are doing and always happy. My employer allows we three and a half hours off the job study time which is enough to allow me to get on with my work.

I have received a lot of support from my trainer included her helping me though the insurance policy learning book, she also answers any questions that I have about the programme. The only thing is that we got told later in the course that it was a level 2 qualification rather than a level 3 which is what we believed it to be.

I do feel as though my qualification will help with my job role as the programme that i'm doing is about insurance policy learning so this has been able to help me ask questions that the customer has about there insurance or even claims due the book being about all insurance including claims. It has also helped me to understand the terminology.

At my work place they do a lot of activities for the colleagues to get involved with such as gathering for charity, they also do things around the work place for holidays such as Christmas, Halloween etc. We also do things within our teams in the work place for example go out for food or go bowling. We all keep very connecting during work and after work aswell.

Yes

I would recommended Direct Line to a friend because it is a very connected business who look after their employees, we all stay connect throughout the sites and its a great place to work because everyone has such as positive attitude towards working for the company and when you work at Direct Line they do give you a various amount of benefits which is really good!

The tips that I would give someone that I applying for a job at Direct Line is to just act yourself and don't be nervous because everyone in the work place is chilled out. When you go in for the interview make sure to smile to show you are friendly because even though it is not face to face work with the customers but we are all still connected.