customer advisor Review

On a day to day basis i take calls and speak to customers to amend their insurance polices for them or answer any queries. When speaking with customer i will generally do things such as change their vehicles, change registration numbers, add or remove drivers and also cross sell home insurance and also breakdown cover. I also spend time doing my apprentice work by answering mock tests and doing work sheets.

I have developed new team working skills as this is the first time I've worked in a close knit group of people. i have also never spoke with customer over a telephone basis until this job role so it has helped to develop my telephone skills and also improve my speech skills aswell through speaking to a variety of customers.

I do enjoy the programme i am on as it is something i have never done before and it is all new information which i find interesting to learn as i wouldn't have known about it provided i never did this course. Like any course there are something i dont enjoy as i just dont find them as fun or interesting as i would over things.

I would say the programme is well organised as it is an easy to follow book and its all set out in stages for us to follow. Whilst we do sometimes have to get a training put in as it isn't always available we always get the time we are entitled to.

In the apprenticeship we receive support from our employer as they provide the off the job time where we do our training and learn the ins and outs of the apprentice programme. We also get time off to do other things to do with the job that in some way can help with the learning for the programme.

We receive a lot of support as they continuously send us work to make sure we are doing the most we can to do well in the exam. They also do meetings with us every so often to see how we are getting on and where we need a little extra help. they do up to date questions where they compare our knowledge from the start of the programme to now to see where we need help and where we have improved.

the qualification helps me in the sense that it widens my knowledge on insurance and allows me to understand what it actually is where as in the role its more so the understanding of how to change peoples insurance not what it actually is. therefore when i get a question off a customer i feel i have a decnet understanding of the insurance itself

To the best of my knowledge there isnt any sports teams or anything along those lines. They do hold meetings and staff parties at Christmas and also they have apprentice days with the apprentices from the company join together and the discuss the different apprenticeships available and how they find them etc.

Yes

Its a fast paced and ever growing business. It has many different departments so you're not just tied down to one particular job role like you are in must companies. A lot of people move around and try new departments. Its a busy office and theres lots of different people to chat to.

Be confident, outspoken, mature and open. The job role is focused a lot around confidence as you need to be able to speak with hundreds of different people both your colleagues and customers. The maturity comes from working with all different age groups and being able to interact with them all professionally. Being open is key as you need to be able to join in with the team meetings and share your thoughts and opinions etc.