Customer services operative Review

My General role is a customer services operative for motor insurance. I deal with policies mid term and amend them, I provide information of what we provide and offer with in regards to motor insurance. I also deal with complaints and sell certain products that out company offer. I use various systems daily and deal with other departments within regards to customer policies.

Yes. I’ve consistently learnt new skills and new things about the company; and my apprenticeship from the start. And I also continue to do so on a daily basis. I have learned the ins and outs of insurance as a whole. Commercial and also personal insurance. How they operate and the certain things they have to offer. I’ve learnt the roles of underwriters and the claims process within.

I enjoy the programme very much. I feel there is excellent communication and always help when it is needed. There is a clear guide and set up to what is going on and all the materials there is to offer are easily accessible. There is good communication between every trainer we have had and also clear and concise lay out of our plans.

It’s organised and structured extremely well. Especially since we have had a series of trainers since the start of the programme. People may feel or think that this could hinder them; however this was not the case at all. There was smooth transitions through trainers, and everyone had a set out knowing exactly what they were doing and where to pick off from.

I feel I receive a lot of support from my employer, we have delegated times per week for our learning. We also have internal groups of people who are based solely around the apprenticeship programme of the business. They have events hosted around the apprenticeship programme to; which is helpful to see is as a full scope of the business and how other people are coping/ have coped. And just to get a border understanding of the business as a whole and people’s roles within that also.

As much support as we require. We have had 3 trainers since the start of the programme and each has been as equally as amazing. There was a smooth transition between each trainer, everyone know what had been done and what is left to be done. Anytime you need any help they are only an email away and respond in great time.

I feel it gives me a broader understanding of the company as a whole; which ultimately makes us more aware of the reasons we are doing things. And helps us to deliver when a someone requires a particular piece of information. It also helps to understand all the regulators we deal with; when dealing with complaints.

There is a social networking site for the company which has certain apprenticeship groups; and they have also hosted apprenticeship events also. Which is very helpful to see how other people are coping and how others have coped. To also see how they have progressed in the business after the apprenticeship and the opportunities that are there for us too.

Yes

They are a good company to work for, they have good regulations set out; and their values are very clear. They are very helpful when it comes to any type of situation and are very good to catering to the needs of their staff. They are friendly and have great communication throughout the full business.

Do your research and we switched on, but be yourself above all else. You already know you have enough to offer being being invited for an interview in the first place. Enhance your best attributes and know exactly what is is you are wanting to offer to the business and then portray that.