Higher Apprentice Review

My role as a higher apprentice means I have filled multiple different roles in the branch environment and will continue to do so over the span of the rest of the course. So far I have worked on the front lines, serving customers behind the counters, I have worked as an advisor, seeing customers on a one to one basis and solving their banking issues and queries that way, and I am currently working as an assistant branch manager, overseeing the day to day operations of the branch and assisting staff

I had limited managerial skills before joining the program as I worked part time as a supervisor in retail, but after less than two years on the course I feel like my skills in management have increased greatly. What I have learnt extends beyond just banking and finance, and could very easily extend into other areas of work outside this one, since managerial skills are universally useful.

I love learning the role and I enjoy what I do on a day to day basis. The practical side of work is usually engaging and interesting, and the study elements of the course regarding attending lectures with other apprentices is always a lot of fun. I occasionally feel as though I am potentially missing out on the social aspects of standard university but the benefits of the course as a whole far outweigh this.

Right from the start the course has been laid out for us so we have a clear picture of what we need to do and by which deadlines. The coursework is well structured and clear, as we are given guide books on how and when to study which topics. The practical side of working in branch can be a little more chaotic as you fill roles depending on what opportunities come available and other external dynamics of the branch system, though there is an overarching plan as to what you should be able to do and by when.

With regards to support from the employer themselves, support can be limited as it seems information is not relayed between the university team and the managers we work under in the branch environment. With regards to on-the-job training, it can vary from manager to manager, as I have received tonnes of help and support from one manager and the bare minimum from others.

The university provides seemingly endless support when it comes to completing the course work, with tutors always available for one to one calls to discuss work and provide assistance with any aspect of the course. It can feel daunting with the workload and the infrequency of in-person meetings with tutors, but remembering they are only a phone call away is comforting.

There are certainly aspects of the qualification that translate over to the practical job role in terms of managerial theory, and I have found myself analyzing in-branch situations from a theoretical standpoint more than once, however I cannot emphasis enough how important practical experience in branch is when it comes to preparing you for the real deal, since no amount of theoretical work will do this. Getting stuck in and being a member of the team is invaluable experience and will assist you greatly in completing the course as well as jobs in the future.

The main extra-curricular activities to speak of take the form of going out for meals and drinks after work with the team and socializing with the other apprentices after each days lectures. These are always enjoyable and provide an excellent way to get to know your colleagues and team better

Yes

Although I am a relative newcomer, Barclays seems to take care of its staff very well. The culture of the branch environment is that of team work and camaraderie which I find very pleasing to work in. There are also many benefits that come along with the job, such as discount at certain retailers and restaurants and plenty of freebies if you know where to look for them that make many of my friends jealous

Barclays is a business that values character immensely. They are looking for those who can contribute to a team both in terms of their work load but also get along with others and provide quality service to customers. Your ability to talk to people, both colleagues and customers, whilst showing them respect is very important. If you have an interview with Barclays coming up, make sure to brush up on their 5 core values and tailor your interview answers around them.