Service Desk Incident Support Review
by Optivo
Rating
9/10
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Optivo to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Optivo?
Managing a team for 8 to deliver IT services to 1600 users
9/10
Delegation, coaching models, how to communicate effectively
9/10
Love it - so informative
9/10
Really well, respond to my pace
9/10
Lots!
9/10
lots!
9/10
so much better, Ive never had manager training so it's great to have guidance
9/10
no
9/10
Yes
Such a great place to work
CORE values
Details
Higher Level Apprenticeship
Information Technology
Kent, UK
May 2020
-
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