Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as a customer services representative for Booking.com. I make bookings and deal with customer queries and complaints. I work on three channels which are live chat, emails and calls.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes I have learnt how to ensure that I follow each of my companies values. Also how to deal with customers of all cultures.

10/10

3. To what extent do you enjoy your programme?

I am really enjoying this programme and my tutor is very professional and always available to help if needed.

10/10

4. How well organised/structured is your programme?

The programme is very organised and you are regularly updated about meetings and workshops.

10/10

5. How much support do you receive from your employer?

I am currently on the furlough scheme but my employer has been very supportive.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has helped me to perform better, especially with the workshops and tasks set every month. I have been able to look at things differently and improve in certain areas.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

At the moment there are no activities available.

10/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

Everyone is so friendly and there is always someone who you can turn to for support. There are also a lot of opportunities for growth.

10. What tips or advice would you give to others applying to Booking.com?

Be yourself and put the customers first.