customer service advisor Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

General admin work, updating customer information, selling memberships, cancelling membership and working with both internal and external customers.

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt new skills and also this course helped me to develop my existing skills too.

10/10

3. To what extent do you enjoy your programme?

I really enjoyed the programme as it was both fun and challenging.

10/10

4. How well organised/structured is your programme?

The programme was well organised and I have a fantastic mentor who made things very simple and clear to understand.

10/10

5. How much support do you receive from your employer?

My employer was very accepting that I needed time to work on the apprenticeship. I was given 20% off the phone in order to work on my tasks.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I was given a lot of support from my mentor and guidance to help me get the best possible results.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that there were many topics that the training provider covered to help me work better in my role and to understand the logistics of customer service as a whole.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that I am aware of.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Very professional organisation.

10. What tips or advice would you give to others applying to The AA?

Research on the brand, get some examples of previous customer service work to hand, be positive and polite.