Emergency Services Review

by The AA

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm a call handler in the apprentice department at the AA, I take emergency breakdown call to all members who are with our company. This takes a lot of hard work and consistency to keep up to a good quality of calls when being on the phone.

7/10

2. Have you learnt any new skills or developed existing skills?

I've learnt how to conduct myself on the phone

8/10

3. To what extent do you enjoy your programme?

I enjoy it, I've learnt new things which has matured me as a person

10/10

4. How well organised/structured is your programme?

Its very organized, I know what's happening.. we are always kept up to date with anything that is going on

9/10

5. How much support do you receive from your employer?

A lot of support when needed, they are always there for help which is great

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Alot

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me work harder and put in the work to achieve more

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yeah there are sports activities to get involved to

8/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

Yes, because they are a helping company which can offer any types of people a role

10. What tips or advice would you give to others applying to The AA?

To be ready to work hard and enjoy taking calls. Have a lot of patients and ready to reach the best of their ability