call handler Review

by The AA

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

receiving calls for members when they break down and upgrading there membership when needed in a broken down situation.

9/10

2. Have you learnt any new skills or developed existing skills?

how to talk to customers also how to handle the harder calls or members. also how to use different systems within the AA

7/10

3. To what extent do you enjoy your programme?

extremely I get a lot of support and targets that I achieve and.

10/10

4. How well organised/structured is your programme?

very and how they dealt with covid was quick and affective. I get support like 1-2-1 for other concerns and they set up any training that is necessary for us to get better

9/10

5. How much support do you receive from your employer?

so much not just for work for my mental and physical health. (councillor's) extra 1-2-1 support for my mental health as well as me being unwell

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

so much I had 3 weeks of training before going on calls then people would sit with us and support with calls.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

if I never got the training I wouldn't be able to the job as well as I could as I wasn't great at talking to people it gave me confidence and help with my progress also made me better with dealing with difficult situations like when on a motorway on a live lane I have never been confidant and they are now my favourite calls. also helped with my maths and English.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

every week there are different things going on like tuck and mental wellbeing week. also before covid-19 thy had yoga they also have prair rooms.

9/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

because it is a good environment and a good place to work and already recommended people to work or apply to work here any chance I get

10. What tips or advice would you give to others applying to The AA?

to be confidant that they will be taught to the best of the AAs ability and if they need extra support that it will be given for as long as needed.