Emergency Breakdown Call Handler Review

by The AA

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Our day to day job role is to take calls of people who have broken-down and need assistance and also help customers who needs to get certain entitlement on their policy and we upgrade them and take payments and follow through give them ETA's and arrange recoveries.

9/10

2. Have you learnt any new skills or developed existing skills?

I have new skills whilst being at this job such as phonetics learning the alphabet and learning about the patrols day to day and what they carrying in their vans

10/10

3. To what extent do you enjoy your programme?

I enjoy making new friends and learning new skills and the training

10/10

4. How well organised/structured is your programme?

I think the programme is well organised and does very well in keeping the apprentices informed and letting us know any updates within the business

8/10

5. How much support do you receive from your employer?

I recive a lot of support from my managers and my peers if its in person or on teams it well communicated and very fast replies

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Catch 22 is such a good trainer and communicates with us so well and keeps us informed and lets us know how we are doing in our training and we what we need to do next and always there to help.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think it makes me more confident and more efficient on my calls dealing with customers up to The AA standard.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

During the holidays we have different events.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

The AA is a good programme if you want a good stable career and want to move up in the business and deal with different situations in your life.

10. What tips or advice would you give to others applying to The AA?

Be yourself and make sure you're empathetic and actually want to endure this job role due to it being really intense and have really thick skin