Customer service apprentice Review

by The AA

Best Apprenticeship Employer

Rating

7.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

we take calls everyday and take payments from customers and upgrade them if they needed.

7/10

2. Have you learnt any new skills or developed existing skills?

Iv learned how to speak to customers and learnted how I should deal with them

7/10

3. To what extent do you enjoy your programme?

I feel like I learned a lot while working with this programme and would defiantly recommend it to someone who's starting out as I got a lot of support from my new manager and from the catch 22 programme

8/10

4. How well organised/structured is your programme?

I think it was good and it went well

6/10

5. How much support do you receive from your employer?

I receiver a lot of support from my new manager

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

[This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was a really good teacher and helped me a lot through out the whole programme

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

its made me feel more comfortable talking to people and I know how to speak and act on the phones now

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

On easter they did an easter egg

6/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

As I felt like it was a good company to work for, all of my colleagues for nice and I got on well with my managers and I felt like anyone who would join would find it a good apprenticeship to do

10. What tips or advice would you give to others applying to The AA?

be yourself and make sure you love your job