Customer Service Advisor Review

by The AA

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is a customer service advisor and on a day to day basis I take breakdown calls for members who are currently broken down so I take and log the jobs so the members can get breakdown assistance

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills including being more punctual, patient and have learnt to be more self driven

10/10

3. To what extent do you enjoy your programme?

I really enjoy my programme as the week is split with our training day where we are of the phones, I'm also surrounded by other apprentices and my team leaders who are a big factor on why I enjoy this programme

10/10

4. How well organised/structured is your programme?

its very well organised as everything is on our wfo rosters and as well as this my team leader always send us an email to remind us of anything that is upcoming

10/10

5. How much support do you receive from your employer?

we receive the support we would like to receive as when ever we need the support someone is always there to support us

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

when working towards our qualification we receive a lot of help from our training provider who does frequent catch up meetings with us on our training days

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

its help us a lot as the information and skills we learn help us in our role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

yeah social activities such as the yearly Christmas party

8/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

as they are a great company to work for and the colleagues your surrounded by are very kind and helpful

10. What tips or advice would you give to others applying to The AA?

to be yourself and to be honest