Customer service Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role at the AA is to help customers when they are in need of a patrol and make sure that their customer journey throughout the breakdown is excellent and my role is also to make sure I fulfil the members needs.

10/10

2. Have you learnt any new skills or developed existing skills?

Whilst at the AA I have learnt more skills then I would’ve somewhere else due to the fact I am talking to a lot more people and we learn new things everyday

10/10

3. To what extent do you enjoy your programme?

I do enjoy the program quite highly.

10/10

4. How well organised/structured is your programme?

The programme is very organised in the sense that everything is ready and we have a clear plan of what we are working towards in the coming months

10/10

5. How much support do you receive from your employer?

We get 100% support from our employer and if there is anything we require to make our job role easier. We can ask and majority of the time we can get.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

We receive 100% support from catch 22 when it comes to qualifications. There is clear instructions on what we need to do to get to the end point and get our qualification

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training provider makes my job role easier because of the work that is set out

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is all sorts of things we can get involved in at work such as parties,events etc.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I would recommend to a friend due to the fact that I have had a good experience from the company.

10. What tips or advice would you give to others applying to The AA?

Stick your head down and attend and you will get far in the company