Call Handling Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i have to handle customers who are broken down and also have to help save people lives on a motorway if they break down, my job revolves around helping people when they are in a broken down situation and sending a patrol out to them

10/10

2. Have you learnt any new skills or developed existing skills?

i have learnt new skills, such as having confidence when talking to a member of the public that i do not know. i know a lot more about computers, and i know how all the systems work and i develop new skills everyday

10/10

3. To what extent do you enjoy your programme?

i enjoy it very much i love coming to work.

10/10

4. How well organised/structured is your programme?

the programme is very organised and always make sure to keep us busy

10/10

5. How much support do you receive from your employer?

100% support

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a lot of support from my training provider

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i learn more things about the business

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not from what i know of

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

The AA is an amazing place to work and you always get support when you need it

10. What tips or advice would you give to others applying to The AA?

be confident and be yourself