Service Management Apprentice (Voice) Review

by Barclays

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Service Management - Voice Ensuring Service levels are at a good rate. Approving invoices from Vendors. Coding invoices from Vendors. Attending regular Service Reviews. Forecasting and tracking our spend and budget on the service.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes - Excel skills, gained confidence with speaking to people, much greater understanding of service management and specifically phones

    10/10
  • 3. To what extent do you enjoy your programme?

    • Really enjoy it, love doing what i do

    10/10
  • 4. How well organised/structured is your programme?

    • Well organised I always know what has to be done and when

    10/10
  • 5. How much support do you receive from your employer?

    • As much as I need, they are very supportive at work and they are all approachable

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They are very supportive when I need something they can provide it for me instantly

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The skills learnt in the classroom can always be applied to my role as they are linked so I am always learning

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes

    10/10
  • 9a. Would you recommend Barclays to a friend?

    • Yes

  • 9b. Why?

    • Great place of work, everyone is lovely, really good money and can see a future here

  • 10. What tips or advice would you give to others applying to Barclays?

    • Don't be afraid to reach out, don't be over-confident and try to impress everyone just be yourself and you will get far!

Details

Level 2 Apprenticeship

Security

Knutsford

June 2020

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