Business Banking, New Customer Specialist Review

by Barclays

Rating

2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I speak to customers who are looking to open new business accounts and advise them the best way to apply with Barclays.

    3/10
  • 2. Have you learnt any new skills or developed existing skills?

    • learnt basic banking terms.

    2/10
  • 3. To what extent do you enjoy your programme?

    • The colleagues make the apprenticeship worthwhile however I believe it could be better run. Over the course of the apprenticeship we have faced many obstacles and the people running the apprenticeship don't seem to have any better idea than we do.

    1/10
  • 4. How well organised/structured is your programme?

    • Very poorly organised/ structured. Didn't have any apprenticeship access for the first 23 months of the apprenticeship and then get told of when we were running behind. The exam is near enough impossible and we have had no slack. The exam is completely irrelevant to what we do

    1/10
  • 5. How much support do you receive from your employer?

    • From my Team leader we receive a lot of support. But from Knowledgepool we receive nothing

    6/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Barely any support

    1/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • the exam we are completing is completely irrelevant to the role we are doing. The exam is based in branch and we are based in a call centre

    1/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    1/10
  • 9a. Would you recommend Barclays to a friend?

    • No

  • 9b. Why?

    • We are well payed but the work and apprenticeship isn't as well as I had hoped

  • 10. What tips or advice would you give to others applying to Barclays?

    • Don't do the apprenticeship, join as an employee

Details

Level 2 Apprenticeship

Finance

Northwich

June 2020

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