Customer service adviser Review

by The AA

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

We dispatch patrols to those who have broken down, make upgrades members policies upgrades when they do not have the right entitlements for us to provide service.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed my communication skills, especially when having to talk to people everyday and deal with different types of situations, along with having to diffuse and disputes/ deal with unhappy customers, I found that I've learnt to do such things with ease as before I had no idea on how to approach such situations.

8/10

3. To what extent do you enjoy your programme?

I enjoy the programme a lot, having to talk to different types of people all day- can be mostly tiring, but overall is quite enjoyable. Just one person can change your mood like the flip of a switch, it's those kinds of people that make this job the most enjoyable. We also get a rest day to catch up with course work which is pleasant.

7/10

4. How well organised/structured is your programme?

very well structured. As I mentioned before, we get a days rest during the middle of the week to complete coursework/ maths and English and help us with any coaching sessions we may have or complete 121s with our managers. We get a lot of training opportunities if we want them/ feel we need them.

10/10

5. How much support do you receive from your employer?

A lot of support is provided. I briefly touched up on this during the last question but If we have and questions or queries, 10/10 they will be answered to the best of their ability and we can take time out to understand something we did not before.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

As much as the current situation allows us. In such difficult times it's impossible to meet face to face but our tutor(?) is just an email or message away and is always quick to reply whenever they are available.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

As mentioned before, there is always training opportunities available to us and we and pushed to take them on so that we can be the best that we can be at our job and strive to have a good understanding of how the company works, not just in our department either.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

there are many events that go on throughout the company that we can choose to partake in.

8/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

It is genuinely a good place and you can learn a lot from being here, a lot of things you might find you did not need before, you will need now and you will learn to improve a variety of skills which you can use not only here but other places and in your everyday life.

10. What tips or advice would you give to others applying to The AA?

be yourself, be confident and have faith in yourself. It's not as scary as it seems to apply for such a big company. Like every company there are dark sides but that does not outweigh the Brightside. The AA will look after you and treat you the way you deserve to be treated.