Barclays financial assistance Review

by Barclays

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work as barclays financial assistance- collections department. I started in Oct2019 and my role involves to service the customer's loan and current accounts and we do that by making outbound and inbound calls.

9/10

2. Have you learnt any new skills or developed existing skills?

As this role involves talking over the phone. so my communication skills have improved.

9/10

3. To what extent do you enjoy your programme?

my job role and apprencticship work has been really great so far. had some challenges when we started working from home as wasnt able to keep a balance but i got great support from both sides and now i am up to date with everything.

9/10

4. How well organised/structured is your programme?

it is organized really well. never felt left out. always get help and support.

9/10

5. How much support do you receive from your employer?

Manager supports in many ways. we regularly have 1-2-1s where we discuss how our weeks been or which areas we need improvments.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

Everyone is really supportive expecially in these difficult times where we have to work from home due to COVID. we have emails, phone numbers to contact anytime for any queries regarding our qualification.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

its mostly the skills that help us to perform better in job role. skills like communication, team working and time management.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

there are alot of activities witin barclays that we can take part in. e.g. during Christmas we rasied an event where we shop for gifts for orphange childrens. there are alot others which helps us to boost our team working skill.

9/10

9a. Would you recommend Barclays to a friend?

Yes

9b. Why?

Its not hard as it seems. There is alot of support available. Managers reach out to us and gives us feedback of how we are doing and if we need additional training on anything work related. its fun working environemnent and provides great balance between job and study.

10. What tips or advice would you give to others applying to Barclays?

Experience doesnt matter as much as skills do. if you have all essential skills then you will be able to make your place within barclays.