Customer Service Technician Review

by Sage

Best Apprenticeship Employer

Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Providing customers with answers to issues across the phone in their payroll software, advising whats the best thing to do for them.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • developed my team working and active listening skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • it does get stressful and sometimes I feel like support is limited, but I do really enjoy my programme

    10/10
  • 4. How well organised/structured is your programme?

    • very well structured

    10/10
  • 5. How much support do you receive from your employer?

    • a lot of support when needed

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • a lot of support

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I believe that the training I receive is key in my role, learning about all the policies and procedures in my role meaning I can practice the correct behaviours

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • we have foundation days for charities

    9/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • I believe its a great start to my career, and others can experience this

  • 10. What tips or advice would you give to others applying to Sage?

    • always be positive, be motivated and be open to feedback when given

Details

Level 2 Apprenticeship

Information Technology

Newcastle upon Tyne

June 2020

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