Customer Service apprenticeship Review

by Sage

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work in a customer service based rule which involves speaking over the phone to customers to help them with their query.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • IU have learnt a lot of new customer service skills, intellectual skills and speaking over the phone to customers. I have learnt how to change my tone on calls and pitch sales

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it most of the time but sometimes I find the apprenticeship work hard.

    7/10
  • 4. How well organised/structured is your programme?

    • It is really organised and there is always full support

    9/10
  • 5. How much support do you receive from your employer?

    • I receive support 24/7, the support in Sage is always really good

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My training provider always offers full support and ensures everyone feels like they can email if they need to.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • My qualification helps me perform better as it makes me realise the customer service aspect of things and the targets I need to hit. It also shows me how I can improve my role all the time

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, sage foundation

    9/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • It is a really good experience

  • 10. What tips or advice would you give to others applying to Sage?

    • Always try your best

Details

Level 2 Apprenticeship

Business Operations

Cramlington

June 2020

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