customer service advisor Review

by NatWest

Best Apprenticeship Employer

Rating

8.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • we deal with basic banking queries, we do a range of things and always try to provide our customers with the bet service and get them the products they need.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learned a lot of new skills and developed on skills i already had

    9/10
  • 3. To what extent do you enjoy your programme?

    • i do enjoy it

    8/10
  • 4. How well organised/structured is your programme?

    • very well organised and has great sructure

    9/10
  • 5. How much support do you receive from your employer?

    • a lot, any support we need we have

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • it depends, i had my review and the trainer said they would send the info across straight away and it was around a week later i got it which delays my progress.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • i think it helps by giving a better understanding

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • it is worth it

  • 10. What tips or advice would you give to others applying to NatWest?

    • keep at it

Details

Level 3 Apprenticeship

Finance

Bolton, Greater Manchester

June 2020

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