Performance & Business Management Apprentice Review

by NatWest

Best Apprenticeship Employer

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Forecasting for call volumes for Customer Products, Service and Operations for Natwest

8/10

2. Have you learnt any new skills or developed existing skills?

Learnt how to forecast Learnt how to host calls to a large number of peopel Learnt how to use EWFM program Learnt new Excel skills

7/10

3. To what extent do you enjoy your programme?

I like working for Natwest they have a good people centred culture. Everyone I interact with daily is friendly and helpful.

9/10

4. How well organised/structured is your programme?

Not very well. This is not Natwest fault but BPPs. They are very unorganised and do not provide engaging and well thought out teachings

4/10

5. How much support do you receive from your employer?

I feel well supported. I am able to talk to my manager and colleagues about the work i need to complete for my apprenticeship coursework.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

Not a lot. We have a group call every 6 weeks. No personal one to one interactions with our coach since COVID-19

3/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification is not teaching me anything i direct need in my line of work. and covers mostly the same things I've already been taught in business studies A level.

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There usually is, due to COVID-19 there have been less, but we do team calls and socials via ZOOM.

7/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

Because its a good way to get into a good company to gain experience without having gone to university

10. What tips or advice would you give to others applying to NatWest?

come across as friendly and as true to yourself as you can in your interview. Make sure you have prepared your answers to the most likely questions and be up for any challenges they may push your way.