Customer service agent Review

I am a customer service agent, taking calls and dealing with queries on customers bank accounts and credit cards. I tend to make payments, cancel direct debits, order new cards and passing customers to other teams were needed.

I started from scratch in the bank and have learnt all processes and systems in training. Training and refresher courses are frequently done to maintain knowledge. I have learnt about the bank as well as learning how to do simple transactions for customers. I have then increased my customer service knowledge by dealing with customers every day.

I really enjoy learning and building up my confidence, the programme also allows me to see my progress.

It is very organised on timings that submissions are due and i have certain time given to myself to complete the modules.

My employer gives me a set amount of time but if i need more then i am able to take it depending on how busy the weeks are. It is very flexible and i feel like I am supported fully

I am able to email any queries I have and I have the ability to have calls on my progress. Feedback is always given on any drafts that are submitted.

The focus on customer services has allowed me to focus on customers not just in how I handle my role, it gives an extra focus on customer feelings and fairness that is not always considered when just following procedure

I am part of the womens network that features different events, both social and for the chance to progress careers. I also do charity work for my team and we also go out as a team in a social capacity.

Yes

Simple and straightforward to navigate, happy with process.

Go for it, do not think of what you could have done. You regret what you haven't done.