Client Management Support Review

by NatWest

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Assisting with inbox and calls from clients in regard to monies they wish to draw down from their invoice finance facility, and assisting the client manager with anything they need

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, banking is all new to me. Despite having 25 years client facing experience, banking terminology and invoice finance facility has been difficult to learn

    7/10
  • 3. To what extent do you enjoy your programme?

    • I find the programme and the writing of assignments for missions fascinating. The apprenticeship programme is made even better by a great and supportive tutor and without my amazing team leader who is the best manager to be supportive and understanding. The banking exam has not been very well explained and the fact that we only intitially had 6 weeks to complete would have been impossible. There is too much to learn and no one explains that note taking is imperative to passing this exam. It needs to be given a longer period of time in which to take, given the severity of losing your position should you not pass it.

    6/10
  • 4. How well organised/structured is your programme?

    • Very well. One mission a month is achieveable and like I have said, if extra months are given to study the banking exam it would be easier

    8/10
  • 5. How much support do you receive from your employer?

    • Anything I need. Team leader is over and above supportive and understanding. Could not wish for a better manager. I am so grateful to her.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My tutor is amazing and supportive and is always there to assist with any queries I have

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Extensively

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I am part of RBS people Board

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Learning on the job perfect

  • 10. What tips or advice would you give to others applying to NatWest?

    • Don't feel guilty taking time to study out of your working time

Details

Level 3 Apprenticeship

Finance

Sunbury-on-Thames

June 2020

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