Essential Banker Review

my job role requires me to meet customer basic financial needs. we are there to complete transactions and answer queries involving their banking needs.

i have expanded my communication skills and developed my team working skills. i have learnt an extensive amount of information regarding the financial sector which helps me with my background knowledge

being able to help customers

as a company, it is very well structured, previously on a branch level, my line manager wasnt very helpful and had very little knowledge regarding the apprenticeship scheme.

i received support from my employer after i had made a complaint regarding my experience in the first year and a bit of doing my apprenticeship. i had voiced my concerns prior to going on maternity leave but they didnt seem to reach any higher than my line manager. once i had returned from maternity leave i had recieved the best support than i ever had.

in the 1st year and a half, the support i received from my training provider was an utter disgrace. I felt that i was forgotten about by him, and the communication that i received was barely existent. i had voiced my concerns and wished to make a complaint, directly to him, he apologised for his behaviour and then i didnt hear from him again. once i had returned from maternity leave, i had been assigned a new talent coach and she was amazing.

in the 1st year and a half, the support i received from my training provider was an utter disgrace. I felt that i was forgotten about by him, and the communication that i received was barely existent. i had voiced my concerns and wished to make a complaint, directly to him, he apologised for his behaviour and then i didnt hear from him again. once i had returned from maternity leave, i had been assigned a new talent coach and she was amazing.

my qualification helps me to perform better as my knowledge is extensive and i am able to help customers to understand financial services better and feel that having the knowledge behind me helps me to be more confident in my role

not that i am aware of

Yes

because they are a good company to work for, through working with them there are benefits such as private healthcare, life assurance etc

have a little background knowledge before jumping into a role. only apply if you have a genuine interest in financial services as it can be boring sometimes. make sure you know what your apprenticeship entails and be aware of how much hard work and dedication it takes. dont be so hard on yourself as you arent going to always know everything as it changes all the time