Claims Adviser Review

by Direct Line

Rating

4.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Answering calls from customers who need to make a claim or who are at the road side needing assistance from our providers such as Greenflag

7/10

2. Have you learnt any new skills or developed existing skills?

Answering questions in a clear and concise manner. Being calm with extremely difficult customers

10/10

3. To what extent do you enjoy your programme?

Prefer the studying side of the programme to the actual job itself

5/10

4. How well organised/structured is your programme?

No one ever really knows what is happening with the programme and neither do Team Leaders, it is sometimes hard to get information on the apprenticeship, and help with questions as We only have very little time to complete a very large work load which can only be done at work and not at home.

2/10

5. How much support do you receive from your employer?

There are specific Team Leaders that are better to go to for help with the apprenticeship side of the role and others seem not to care about anything other than the actual job

3/10

6. How much support do you receive from your training provider when working towards your qualifications?

Training providers are very thorough in the information they provide and extremely helpful when they are around. Please with training providers so far

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I do not believe the qualification helps much in my role whatsoever

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

None that I am aware of

1/10

9a. Would you recommend Direct Line to a friend?

Yes

9b. Why?

The pay is very good for an apprenticeship with a guaranteed job at the end which is very rare from what I have researched when I was first applying for apprenticeships

10. What tips or advice would you give to others applying to Direct Line?

Make sure you are mentally ready for the difficult customers plus the little studying time. It can sometimes be overwhelming but if you prepare and come in to work with a positive attitude it won't bring your mood down too much!