Customer service advisor Review

by HSBC

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Being there for customers all the time, working to broaden my knowledge and skill set

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, I already had customer service skills which I have expanded but I have learned lots of new skills

9/10

3. To what extent do you enjoy your programme?

I enjoy my job a fair bit however I do see this as a stepping stone in my career and wish I could be moving towards finishing faster

5/10

4. How well organised/structured is your programme?

It’s not very well structured as we always seem to be too busy to actually focus on our apprenticeship, we are meant to be allocated 7 hours a week which we haven’t had in months

3/10

5. How much support do you receive from your employer?

I think support is there if you seek it out but it’s not always offered to you

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive all of the support I need from it

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that it will help me improve in future roles but not so much my current role

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I have made excellent friends at work and we see eachother socially outside of work, I have also attended charity events

9/10

9a. Would you recommend HSBC to a friend?

Yes

9b. Why?

It’s a good environment to work in, challenging and forces you out of your comfort zone, great people and working environment

10. What tips or advice would you give to others applying to HSBC?

Make sure you are up for a challenge and always be open to new things