Eliesha Review

by Sage

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a customer services team to deliver to operational goals and develop and deliver a specific and focused improvement plan for the team. This enables them to deliver an exceptional customer experience through the technical support they provide to our customers. Day to day this involves 121s, coaching, performance management, problem solving and working with other managers to improve departmental performance.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, Project Management skills, improved problem solving skills, greater emotional intelligence and more efficient time management skills.

    9/10
  • 3. To what extent do you enjoy your programme?

    • very much though the workload can sometimes be demanding. It's a great opportunity to learn.

    10/10
  • 4. How well organised/structured is your programme?

    • Excellent, very little room for improvement.

    10/10
  • 5. How much support do you receive from your employer?

    • A lot of support from my senior though my workload hasn't reduced enough to accommodate the work needed for the programme meaning some of it is done in my own time.

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My senior and other individuals in the business have been a big support.

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • All elements of training so far have linked back to parts of my role.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not currently though during BAU not a great deal I'm aware of.

    4/10
  • 9a. Would you recommend Sage to a friend?

    • Yes

  • 9b. Why?

    • Long term career prospects, good benefits package.

  • 10. What tips or advice would you give to others applying to Sage?

    • Learn as much about the company and strategy first, also the journey the company has gone on over the past 5-10 years.

Details

Higher Level Apprenticeship

Business Operations

Newcastle upon Tyne

July 2020

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