Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Customer service, dealing with customers who have faults on their broadband land-line and TV services meeting KPI's and business lead SLA's

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Data protection and customer service KPI's

    10/10

  • 3. To what extent do you enjoy your programme?
  • It was great to be earning whilst learning, the resources and support we're excellent with continual investment in learning

    10/10

  • 4. How well organised/structured is your programme?
  • The time spent on off the job learning was good though overall I would of preferred more structured training as the offline time was given on a per month basis by the organisation which ment some weeks we would have none and others lots of time to spend doing off the job training

    8/10

  • 5. How much support do you receive from your employer?
  • Plenty of support and resources we're available to assist in the learning l

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The training provider was always happy to assist and provide a mobile number to reach our trainer who was usually always available or would get back in touch when needed.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Makes a huge difference and because of the provider and the trainer the whole class passed with distinction's

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Plenty of things to get involved with all highly social

    9/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • Employee focused with a low staff turn over


  • 10. What tips or advice would you give to others applying to BT Group?
  • Be yourself and they encourage individuality which is great for connecting with customers and having a personal conversation


Details

Level 2 Apprenticeship

Business Operations

Liverpool

July 2020


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