Customer service Review

Customer service, dealing with customers who have faults on their broadband land-line and TV services meeting KPI's and business lead SLA's

Data protection and customer service KPI's

It was great to be earning whilst learning, the resources and support we're excellent with continual investment in learning

The time spent on off the job learning was good though overall I would of preferred more structured training as the offline time was given on a per month basis by the organisation which ment some weeks we would have none and others lots of time to spend doing off the job training

Plenty of support and resources we're available to assist in the learning l

The training provider was always happy to assist and provide a mobile number to reach our trainer who was usually always available or would get back in touch when needed.

Makes a huge difference and because of the provider and the trainer the whole class passed with distinction's

Plenty of things to get involved with all highly social

Yes

Employee focused with a low staff turn over

Be yourself and they encourage individuality which is great for connecting with customers and having a personal conversation