Customer services Review

by NatWest

Best Apprenticeship Employer

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • i work withing natwest and speak to both Person banking and Credit cards customers answering there day to day queries

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have learnt a lot since working at NatWest, this is from learning different procedures in the business but with the apprenticeship side of it i have gone out of my comfort zone and worked on my Teamwork skills

    9/10
  • 3. To what extent do you enjoy your programme?

    • i really enjoy the programme as i have been waiting to do some sort of education in finance and customer service and getting this opportunity to work on this. i also enjoy speaking to my coach as they listen and are very helpful with any help i need

    10/10
  • 4. How well organised/structured is your programme?

    • The way the apprenticeship is structured okay and it follows each mission well

    9/10
  • 5. How much support do you receive from your employer?

    • when i need help or time for the apprenticeship i can ask my Employer and they are able to look at helping me, but some more time to complete the work would be nice

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • when i first started the apprenticeship i used to have a call with my Coach every month but id at any point i needed help i can just email them and they are so helpful

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • the qualification itself gives more information about Customer service which is what i work as so it helps a lot in my current role

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 9/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Love the team i work with

  • 10. What tips or advice would you give to others applying to NatWest?

    • to remember that you always have someone there to help you

Details

Level 2 Apprenticeship

Finance

Southend-on-Sea

July 2020

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