Contact centre advisor Review
by Nissan UK
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Nissan UK to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Nissan UK?
My role is to answer the phone to customers, transfer calls through to the relevant department and book vehicles in.
Yes I have learnt a lot from working with Ancaster. I’ve gained so much knowledge and confidence
I enjoy my apprenticeship programme and and happy that’ll I’ll do well
My programme through my tutor at Learning skills is really well organised. Through Ancaster they are poorly organised
None
I received a lot of help from my training provider
I don’t feel that my qualifications have helped me perform better but I know that my confidence, performance and speech has improved
No there are no separate activity’s for us to get involved in at work
No
I don’t think I was treated fairly and I was not given the opportunity to finish my programme before my apprenticeship ended
I would tell them not to apply for an apprenticeship role
Details
Level 2 Apprenticeship
Business Operations
Surrey
July 2020
