Customer Service Review

by NatWest

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Speaking to customers over the phone in regards to their banking inquiries. This could include checking a balance or having issues with online banking for example.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have developed in customer service and learnt how to deal with complaints

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoy it as i love doing the modules and seeing how much i have achieved

    10/10
  • 4. How well organised/structured is your programme?

    • very organised

    10/10
  • 5. How much support do you receive from your employer?

    • all the support i need

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • They have always been supportive when needed

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like i know more about my job and industry in a lot more depth

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • yes we have charity days

    10/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • Everything has been great and had no issues

  • 10. What tips or advice would you give to others applying to NatWest?

    • use their resources as much as you can and if you dont understand something then speak to someone

Details

Level 2 Apprenticeship

Business Operations

Manchester

July 2020

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