Premier Banker Review

My job title is a Premier Banker and on a day to day basis i take inbound calls from premier clients and focus on their needs of what they would like to discuss around their accounts or anything to do with Barclays and manage their expectations by delivering exceptional customer service to make their lives much easier. My job role also includes finding relevant products and services for my clients to match their needs.

i have learnt alot over the term of my apprenticeship becoming more confident and outgoing as a person but also learning each and every customer is different but should always be treat the same to the best of my ability. The qualification i have recent completed is an NVQL2 in Financial Services

i throughly enjoyed my training programme as i had fantastic support from beginning to end making sure i was not struggeling and anytime i need help it was there. Training was supplied throughout, mainly by my team leader making sure i performed to the best of my ability and my assesor was there to check that out on regular occasions. The company i work for is unbelievably supportive with a fantastic atmosphere throughout making it a delight to come to work on a morning. Myself and my team share best practice helping each other whenever anybody is struggling with the massive help of our team leader making sure we all meet our expectations and do our job to a high standard.

i have felt massively valued throughout my training programme by my manager and senior manager, getting constant recognition for the work i do. I have been very much involved with tasks and events during my apprenticeship also meeting some of the superior members of Barclays staff, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] on seperate occasions which was very inspirational for my development.

I believe that every step of the programme was very well structured, with my manager playing a massive part in making sure everything was on time and went to plan. My assessor came in on regular occasions checking my progress throughout and making sure i was up to date on my work for the qualification. If i needed any support at anytime i new exactly where it was but because of the support from my manager i needed very limited support from my assesor.

Throughout the programmes there was huge amounts of support offered by my training assesor but was not needed due to having any support from my manager at anytime i needed it making sure i was still performing at the best of my ability and not struggling at any stage. However she did make me aware the support was there if i needed it.

i could not fault my employers support at any stage from beginning to end of the programme and continuing afterward as my manager and senior manager pick up on any support in any areas and make sure my attitude is always 100% which it is at all times. Any problems i face i always overcome myself or with support from my manager if i need it. After the 12month training programmes i am confident i can do the job at a very high standard on my own however my manager still plays a massive part in my role.

i believe my salary was very good for the training programme as it coverd all my costs

there is a sport and social club for Barclays which i am a member of which gives me many oppitunites for socialising and sporting events with my collegues which i do take advantage of.

Yes

great opportunity

do alot of research on the company and understand what the company is looking for in an employee. be confident, just be yourself and if you have what the company is looking for you will be fine.