custormer service advisor Review

by Booking.com

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • As a customer service advisor, we are the front line with customer dealing with different situation like providing info, amending booking, cancelling booking, explaining terms, try to solve issue that might present on the last minutes with our associates between others.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes, i beleive i have now a better understanding of my role and more knowledge to use on my day to day.

    9/10
  • 3. To what extent do you enjoy your programme?

    • i enjoy it special because keep me busy in this special times we are living.

    9/10
  • 4. How well organised/structured is your programme?

    • in my point of view everything has been organised so far

    9/10
  • 5. How much support do you receive from your employer?

    • not, currently we are having difficult time in work with the Covid-19 so the support is not possible at the moment. but i believe they are trying to do their best.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • they have been really helpful

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • as i mention before so far the information that i receive help me to have a deeper understanding of my rol, and provides my of some tools that i can use to improve my performance.

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • so, far just 2 workshops from home, so i don't know if you consider Extra curricular this activity

    10/10
  • 9a. Would you recommend Booking.com to a friend?

    • Yes

  • 9b. Why?

    • i believe is a great please to work, and also give good opportunities to grow inside the business

  • 10. What tips or advice would you give to others applying to Booking.com?

    • i would advise them to make a search of the web site to get familiarized with the product, also investigate a little bit of our competition, so they can identified the strength and weakness we have, so they can become a great assets to improve and keep what make us great

Details

Level 2 Apprenticeship

Marketing

Manchester

July 2020

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