Customer Service Review

by Sage

Best Apprenticeship Employer

Rating

6.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I work in customer service, so on a daily basis my main goal is to fix customer issues that they have with the sage 50 accounts program, as efficiently and as accurately as I can.

    4/10
  • 2. Have you learnt any new skills or developed existing skills?

    • my communication skills have greatly improved due to constantly being on the phone to customers, having to adapt my tone depending on the customer type and situation.

    7/10
  • 3. To what extent do you enjoy your programme?

    • I have enjoyed my apprenticeship alot, however the actual job is not for me.

    6/10
  • 4. How well organised/structured is your programme?

    • very well organised, alot of that is due to my tutors from northern skills.

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot of support in terms of completing deadlines for my apprenticeship.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • More than enough support, I know I can go to them and ask for any help at anytime.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It has helped me understand different customer types more, after the assignment I completed on this.

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    1/10
  • 9a. Would you recommend Sage to a friend?

    • No

  • 9b. Why?

    • I would recommend the company, as it is a great company to work for, full of great people. However I wouldn't recommend customer service to my friends as there are plenty of things about the role that i dont enjoy or think could be improved.

  • 10. What tips or advice would you give to others applying to Sage?

    • do an apprenticeship if possible as you learn a lot.

Details

Level 2 Apprenticeship

Marketing

Gosforth, Tyne and Wear

July 2020

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