Deputy Service Manager Review

by IBM

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Deputy Service Manager - Take meeting minutes - Create reports - Run various meetings (daily service reviews, Change Advisory Boards, etc.) - Incident + Change Management

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed many skills - both technical (DB2, Java), and soft skills (service management, change management, communications)

10/10

3. To what extent do you enjoy your programme?

I find it very enjoyable and helpful

10/10

4. How valued do you feel by IBM?

I feel very valued by IBM - They always acknowledge good performances on a personal level.

10/10

5. How well organised/structured is your programme?

It is very well laid out and organised, with induction and training courses. Goals are clearly laid out.

10/10

6a. How much support do you receive from your training provider?

You receive as much support as you need - It's up to you.

10/10

6b. How much support do you receive from your employer?

You can get a lot of supporter from IBM, from team leads, to mentors, to HR teams - They are always happy to help.

10/10

7. How well does your salary/package meet your costs?

I earn enough to pay rent, travel costs, basic necessities, and still have some spending money on the side.

10/10

8. Are there many opportunities outside of work?

There are many opportunities - both work (giveback opportunities, for example) and non-work related (team meals, for instance) - It's up to you what you choose.

10/10

9. Would you recommend IBM to a friend?

Yes

9b. Why?

It's a great way to start off a career in technology.

10. What tips or advice would you give to others applying to IBM?

Don't be shy when applying! Sell your key skills across, remain confident, and believe in yourself. There's no need to panic - ensure that you can put across the best version of yourself. If you do that, you will have a great chance.