Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend BT Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to BT Group?
4 different job roles throughout the apprenticeship Customer service advisor Job controller Case handler Planner
Confident when speaking to internal and external customers
Quite happy with the apprenticeship programme, enough support and feedback given to ensure assignments are met
Pretty organised, work is divided and handed out each month. Clearly explained by trainer and support provided if unsure
Employers support the apprenticeship by allowing enough time to complete work
A lot of support received from trainer ensuring all tasks are done on time
More knowledge gained through apprenticeship which helps you perform better
Not heard of any
Yes
Great company to work for and many routes available for progression
Research into the company and make sure you match skills required for a customer advisor
Details
Level 3 Apprenticeship
Marketing
Leeds
September 2020