Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Iceland to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Iceland?
Day to day I manage a team making sure the stock is on sale customers are happy. Hitting targets for our store and achieving great results, safety with fire exit checks and product recalls are done on time. Cashing up at the end of the night, and backing the bricks. Opening and closeting the store ordering uniforms and change for the safe.
How to deal with customers, giving great customers service. Running a team smoother, balancing task better.
I enjoy my programme, Gives me better understanding how to deal with staff and customers. How to communicate motivate giving a better work experience for learning or enjoyment. Developing myself to help develop someone els is a good feeling.
I enjoy my program, help is always there when I need it. They try to encourage me to do better and learn different ways form to to take things in better. The program is a year long which is a good time line, don’t feel rushed or panic. Overall I really enjoy it.
I receive all the support I need from English and math to a simple question regarding my apprenticeship
I receive a lot of support from my training provider, always happy to help any way he can.
I have seem a big difference in how I lead and help customers and staff only after a few months on this course. My manager is very happy with the changes that I have done and can see me getting better each day.
No due to covid
Yes
It’s a great place to work, we treat each other like family. Progress to leadership if that’s what you would like to do, flexible hours and days good rate of pay
Give it your best, be yourself and polite. Treat people the way you would like to be treated, we are a family
Details
Level 3 Apprenticeship
Customer Service
Blackpool, Lancashire
January 2021