Customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a customer advisor at the checkouts which involves serving customers on the tills and answering any questions they may have. I also work on the returns desk which involves dealing with difficult customers with complaints and giving customers refund for unwanted or faulty items

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned many new skills while doing the course. These have increased my confidence

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy the programme a lot

    10/10
  • 4. How well organised/structured is your programme?

    • The programme is very well organised. My tasks are emailed and clearly set out.

    10/10
  • 5. How much support do you receive from your employer?

    • I am supported when I need to have meetings during work time however I do not get time to complete any questions during work.

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I am well supported by my trainer

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I have learned a lot from using the resources given

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No

    2/10
  • 9a. Would you recommend B&Q to a friend?

    • No

  • 9b. Why?

    • They don’t provide support for people to progress through the company

  • 10. What tips or advice would you give to others applying to B&Q?

    • I don’t know

Details

Higher Level Apprenticeship

Marketing

Edinburgh

January 2021

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