Sales Assistant Review

Sales assistant, help put stock out on shop floor, serve customers on tills, keep on top of shop floor, customer service, take phone calls, help open up store by putting food delivery out in time for customers, bread and milk orders daily. Job also required techniqual side such as balancing out tills, setting them up for the morning, cashing up, pos. Customers may need help looking for products or with the home delivery service we offer.

My customer service skills has improve a lot, the way I adapt my communication methods appropriately to the customer and the situation is key. I've learnt how to deal well under a lot of stress as it's always busy in the retail industry with lots going on at one time. My pace of work has also improved as there are time limits goals to hit throughout the day. Devloped knowledge on various products.

I enjoy the programme as it is very practical and directly helps with progression within my role. It allows to get further qualifications and knowledge whilst going hand in hand with my line of work which means its not a distraction or time consuming. It allows me to build new skills or improve on previous knowledge, while applying this into the real world with actual customers. It's enjoyable as it is a steady work load.

Programme is very well organised, it is simple to use, instructions are clear and resources are easily accessible and straight forward. It has a clear end date and progression system and reviews every month to recap information learnt which keeps information fresh in my head. Its very organised with constant communaction and help avaible at any time. Website also has a self-reflective part which is helpful to look back on and use this in the future to reflect.

A lot of support is given my employer, there was posters up in work place as well as constant reminders and information about the course, making it clear what it's about, the timescale of the course and what the benefits of the course are. Support is avaible any time from my employer. I'm asked often about how my course progression is and if I'm enjoying it or not. Employer offers a lot of support.

I receive a lot of support from my training provider, wether that be the occasional text message I revive asking how I'm getting on and I need any support for anything, or via the monthly teams calls where we overview and disect all of the information from a topic. I get very fast replies when asking a specific question and email help links which are full of information and useful links to support me.

The qualifation skills I learn and develop directly help me in my day-to-day work and development of my role. For instance, when learning the key information about customer service and the details of body language, tone of voice and spoken words it allows me to be better at this in my workplace and see or realise things I may not have before hand. The personal development plan also helps to document how I've used these new skills in real life events.

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Yes

It is a company who is well-renowned for its treatment of staff, with the competitive salary, good holiday hours and flexible options available. There are also a lot of add on benefits such as free vouchers during Christmas times, area parties and events and the staff discount card. The managers are well qualified and trained and there is always posters up about opportunities avaible wether that be progression within the job or apprenticeships that are available.

I would say to take your time to learn the shop floor - where the different products are, the store canteen, safe, emergency exit ect as this will greatly benefit you if you have a head start o this. Also, when being taught how to do certain things in your job, doesn't just listen but be protective so take notes or try it yourself. I'd also reccomend to let your line manager know about your goals and aspirations at the start.